Refund policy

Riia’s African Market – Return & Refund Policy

At Riia’s African Market, we value your satisfaction and strive to ensure every product you purchase meets your expectations. Please review our return and refund policy below.

Perishable Items

All sales of perishable food items (including frozen foods, snacks, beverages, and produce) are final.
For health and safety reasons, we do not accept returns or exchanges on perishable goods once they have left our store.

If you receive a perishable item that is damaged, spoiled, or incorrect, please contact us within 24 hours of purchase or delivery at [insert store email or phone number]. We will review your concern and provide a replacement or store credit if applicable.

Non-Perishable Items

You may return or exchange non-perishable items (such as packaged goods, personal care products, or household items) within 7 days of purchase, provided that:

• The item is unused, unopened, and in its original packaging.

• You have the original receipt or proof of purchase.

Refunds will be issued to the original form of payment or as store credit, depending on your preference.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 24 hours with a photo and order details. We’ll work quickly to resolve the issue with a replacement or credit.

How to Request a Return

To start a return, please contact our customer service team at:
📧 support@riiasafricanmarket.com
📞 551-363-7119
or visit us in-store with your item and receipt.